FAQ'S & Need to know's
Before you order
I need some help deciding!
I know, we offer a good amount of choices on our website!
If you have any specific questions about colour choice, or which of our shelves might be right for your space, please reach out to Daisy@autumnscorner.com.
I'm here to help and aim to get back in touch with you within 24 hours.
Weekends/ holidays may be slightly longer.
Do you supply fixings?
Fixings will be provided with all furniture items.
For our décor items, please see individual listings to determine if sticky tabs are provided.
For all fixings, we recommend seeking professional advice if you are unsure whether they will work for your specific situation.
Bespoke sizing
As all our products are handmade to order, we can occasionally accommodate bespoke sizing requests.
Please get in touch if you have any enquiries about adapting our products to better fit your space.
Requests must align with our packaging dimensions, and depending on the changes, there may be an additional fee.
What is included in the price?
Our pricing is per shelf.
Any additional items shown in the pictures are for decorative purposes only.
Fixings are included, as are fitting instructions. Shipping is free for orders over £40
My Order
How long will my order take?
All our items are handmade to order.
Our décor items we aim to dispatch within 3-7 working days.
Our prints will be dispatched from our fulfilment company within 3-7 working days.
Our furniture items we aim to dispatch within 2-3 weeks.
Please see individual product listings if you are unsure which category your product falls under.
If you purchase several items, they will likely be dispatched together and therefore the longest delivery time frame is relevant.
The above applies to the mainland UK only.
Orders received on Saturday, Sunday and Bank Holidays will be processed the next working day.
Note: During busy periods (e.g., sales), please allow up to 3-4 weeks for our handmade furniture pieces to be dispatched and 5-10 working days for our décor pieces.
Can I check the progress of my order?
Of course! If you are unsure of when your order is due to be dispatched or simply want some reassurances of when your items are due, please email info@autumnscorner and we will be happy to help.
Can I cancel my order?
Please note we do not accept cancellations on customised orders after 24 hours of purchase.
If you wish to cancel your order, please send an email info@autumnscorner.com requesting to cancel your order, quoting your name and order number. Please include Cancel Order in your email title.
If you intend to cancel your order, please do so at your earliest convenience. Once your order has been dispatched, cancellations will be treated as returns, with the customer responsible for return postage.
Can I return my order?
Please note we do not accept returns on customised orders.
For all other orders- we accept returns up to 30 days after receipt of the product.
If you wish to return your order, please send an email to info@autumnscorner.com quoting your name and order number. Please include Return Order in your email title.
After corresponding regarding the return, we will ask you to return your product/s securely wrapped in their original packaging. Customer are responsible for return postage costs.
Once your return has reached our workshop, we will look everything over for damage, and after been given the all clear, process your refund as soon as possible.
Shipping
Shipping options and costs
All deliveries within the UK mainland are free of charge on all orders over £100.
Orders under £100 - £3.25, sent via Royal Mail 48 / Royal Mail 2nd Class or Evri (Tracked).
Who do you ship with?
We ship via Parcelforce, Royal Mail & Evri
We always strive to package multiple
orders into one package, thus cutting down on the fuel emissions to ship our
orders.
Can I track my parcel?
Please see shipping options to determine how your order will be shipped.
For all trackable parcels, once your order has been dispatched from our workshop, you will receive an email confirming your order is on its way to you, along with a Parcelforce tracking number.
The tracking will become available 24 hours before delivery.
How will my order come packaged?
We have a bespoke packaging system. Utilising our laser cutting machine, we create precision packing for each individual order, resulting in an
extremely economical and safe packaging system.
We have worked extremely hard streamlining our packaging,
and are very happy that our packaging is now completely biodegradable, recyclable or utilising recycled materials.
Do you ship outside of the UK
EU Shipping - (Temporarily Unavailable)
Each country has its own duties and taxes. This means that when you receive your order, you may have to pay additional fees.
For orders between €10 and €150, you may be charged an import tax and a handling fee.
For orders over €150, you may be charged an import tax, handling fee, and customs charge.
Europe (EU)
£8.50 - tracked shipping via Royal Mail - The Decor Collection
£15 - tracked shipping via Parcel Force - All furniture pieces
EU Shipping Policy
As a buyer, I understand that I am aware of and responsible for any potential duties, taxes, or customs fees that may arise. Therefore, upon receipt of my order, I may be required to pay additional fees.
Compound Woodwork is not responsible for any import duties or additional taxes which may be payable on receipt.
International Shipping - Outside of the EU - (Temporarily Unavailable)
We are working on offering worldwide shipping directly via our website checkout, but in the meantime, if you live outside of the EU, just get in touch with your full address and the items you are interested in ordering. Once we have this information, we can work on getting a quote for shipping.
Autumn's Corner is not responsible for any import duties or additional taxes which may be payable on receipt.
Materials, Process & More
What woods do you use?
We work with sustainably sourced wood. Our wood comes from 100% sustainably managed forests.
For our furniture, Ash is a beautiful, strong, non toxic, and durable hardwood. Its pale tones and wide swirly wood grain creates stunning shelves that are hardwearing and perfect for long lasting use.
Ash takes paint well and pairs beautifully with any colour, allowing paint to ‘pop’ while also showing of its warm, natural beauty
Is your packaging plastic free?
We are extremely proud of our bespoke packaging system. Utilising our laser cutting machine, we create precision packing for each individual order, resulting in an extremely economical and safe packaging system.
We occasionally use bubble wrap or foam plastic packaging. Please note; this is REUSED packaging that we've received from deliveries etc. The rest of the packaging we use is either recyclable, reusable or biodegradable. We do not buy plastic packaging.
Pricing
The pricing you will find here at Autumn's Corner is reflective of several different factors, and they read as a beautiful list of the benefits of purchasing your furniture through small businesses like ours.
in a nutshell...
- We actively work against fast furniture, focusing on the highest
quality materials, that will bring strong, beautiful, functional shelves into your home. - Our furniture is hand crafted, using tradition joinery techniques, paired with high quality machinery. Each shelf takes skill, time and care to create and many many processes before rough timber is transformed to our smooth, sound shelving.
- Just as with the high quality materials used to create our
pieces, we also take pride in using the highest quality packaging materials and the best, most reliable courier services. We also are happy to absorb the uk shipping
cost on our website (over £100)
Becoming a stockist
We highly value our relationship with our stockists and are very happy to welcome new enquires!
As our products are handmade to order, we work with stockist on a drop ship basis.
We are a strong addition to any online market place or bricks and mortar shop and If you feel we would be the perfect fit for your store, please be in touch! info@autumnscorner.com